What is ISO IEC 20000 Certification?

ISO 20000 certification is a process that organizations can go through to ensure that their IT service management (ITSM) processes are up to par with international best practices. The certification is based on the ISO/IEC 20000 standard, which outlines what ITSM processes should be in place for an organization to be considered successful. Organizations that achieve ISO IEC 20000 certification have proven that they have met the highest standards in terms of quality and efficiency when it comes to delivering IT services. If you're looking to improve your IT operations, then achieving ISO IEC 20000 certification may be the right step for you!

What is ISO/IEC 20000?

ISO/IEC 20000 is an international standard that specifies requirements for an effective and high-quality information technology service management (ITSM) system for IT service delivery. The standard is based on the best practices of leading organizations in the field of ITSM, and it outlines what processes and procedures should be in place in order to deliver IT services effectively. 

History of ISO IEC 20000

The ISO IEC 20000 standard was first published in 2005. It was developed by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) as a way to provide guidance for organizations that wanted to improve their management of information technology (IT) services. The standard is based on the internationally recognized best practices for service management, known as the Information Technology Infrastructure Library (ITIL).

The ISO IEC 20000 standard is made up of two parts:

  • Part 1: Specifies the requirements for an organization to establish, implement, operate, monitor, review, and improve a Service Management System (SMS).

  • Part 2: Provides guidance on how to plan, establish, implement, operate, monitor, review, and improve IT service management.

The ISO IEC 20000 standard is designed to be used in conjunction with other ISO management system standards, such as ISO 9001 (quality management) and ISO 27001 (information security management).

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